Documentation.

Getting Started

Onboarding is a fixed ladder — each step unlocks the next, and your portal always returns you to the step you are on:

1. Register — name, email and password. You must accept the current Terms of Service and Privacy Policy; both are versioned, and your acceptance is recorded.
2. Verify your email — a verification link arrives by email and expires after a short period.
3. Complete your profile — contact and identity details required before any account can be connected.
4. Connect MT5 — add your account's server, login and password (see MT5 Connection).
5. Request activation — available once your connection check succeeds. A human reviews and approves every account; nothing is activated automatically.

After approval, your portal dashboard shows your positions, performance, invoices and licence state — live.

MT5 Connection

KAIT manages your existing MT5 account. You need three things from your MT5 provider: the server name, your account login, and your password.

What happens to your credentials

• They are placed in an encrypted vault with authenticated encryption; the key never lives in the database.
• They are never displayed again after entry — not to you, not to support, not to the platform owner.
• They never appear in logs, exports or backups in readable form, and they are deleted when you remove the account or close your profile.

The connection check

Every new or changed account runs a bounded, strictly read-only verification: it confirms your credentials, reads basic account facts and checks that live gold prices are available. It never places, modifies or closes an order. Results are truthful — if the check cannot run, the portal says so rather than pretending success. A successful check is valid for 24 hours; changing the password or server requires a fresh one.

Manual trading alongside KAIT

Your account stays yours. If you modify or close a position that KAIT manages, the platform detects the change and releases that position to your manual control, permanently and visibly. Positions you open yourself are never touched.

Plans

Plans define your capability envelope — number of MT5 accounts, risk per position, concurrent positions and statistics depth. Current tiers and prices are always on the Pricing page, and the Compare Plans table shows the exact values the platform enforces.

• Changing plans — upgrades and downgrades apply once activated; your limits change to the new plan's values immediately. No re-onboarding, no data loss.
• Prices are frozen per invoice — a price change never rewrites an invoice you already received.
• Trial — free, no payment details, deliberately conservative limits.

Licensing

Your licence is the live permission attached to your subscription. It is evaluated at the moment it is used, so the state you see in your portal is always current. The states:

ACTIVE

full plan capabilities.

GRACE

your renewal lapsed; access continues for the plan's grace period (shown on every plan) while you fix payment.

EXPIRED

grace has passed — management of new positions stops. Your data, history and portal access remain; renewing restores ACTIVE.

SUSPENDED

access paused by the operator (for example during a dispute); reversible.

REVOKED

terminal — used when a profile is closed.

A lapsed licence can only ever reduce what your account may do; no setting can extend access past its licence.

Customer FAQ

The full FAQ lives on its own page — Frequently Asked Questions — covering getting started, MT5 connection safety, plan changes, billing and privacy. The short version:

• Your money never moves to KAIT — it stays in your MT5 account.
• Only XAUUSD is traded, inside hard limits set by your plan.
• You can trade manually at any time; KAIT steps aside per position when you do.
• You can export your data or close your profile whenever you choose.

Privacy

KAIT's privacy model is built on three rights, all self-service in your portal under Settings & Privacy:

• See your data — download everything about you as a single file: profile, consent record, MT5 account facts (never credentials), subscription, invoices, notification history, login history and trade history.
• Versioned consent — the Terms and Privacy Policy you accepted are recorded with their versions. If a document changes, you are asked to re-accept before continuing.
• Close and erase — closure permanently removes your identity (GDPR erasure by pseudonymisation): personal details replaced, credentials deleted, sessions revoked, and your email removed from every record. Financial and audit records are retained in anonymised form as the law requires — they can no longer be traced to you.

Operational data has defined retention: expired login sessions and one-time links are purged automatically; financial records are kept for the legally mandated period.

Support

Support is written and traceable — every conversation attaches to your account history.

• Account, connection, plan and billing questions: [email protected]
• Privacy requests: [email protected]

Write from your registered email so we can match you to your account. Connection checks and activation requests are visible live in your portal — you never need to email to learn their status. See Contact for response expectations.