Support
Account, MT5 connection, plans and billing questions:
Write from your registered email address so we can match your request to your account.
KAIT · Contact
Talk to KAIT.
Support is handled by email — written, traceable and attached to your account history, so nothing gets lost.
Privacy
Data export, account closure and privacy questions:
Data export and account closure are also self-service in your portal under Settings & Privacy.
Response times
We aim to answer within one business day. Connection and activation requests are visible live in your portal — no need to chase them by email.
Before writing, the FAQ and
Documentation answer the most common
questions — connection steps, plan changes, licensing states and
privacy rights.